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Intentions The intention of writing and disseminating the information on this website is to provide the general population with mental health and wellness information. This website is not intended to replace formal forms of support such as therapy. If you or someone you love have significant concerns about your well-being and/or safety, please reach out for additional support to a mental health professional or your nearest medical facility.
Q: What is clinical counselling? A: Clinical counselling is a safe space to explore and improve current problems within ones life. A trusting and comfortable relationship between therapist and client(s) is important in order to work effectively together towards goals and overall improvement in mental, emotional and physical health, and healthy relationships with others. Registered Clinical Counsellors who are registered and accountable with the British Columbia Association of Clinical Counsellors are required to adhere to the Code of Ethical Conduct and Standards of Clinical Practice
Q: What are the benefits of online counselling vs traditional face-to-face counselling? A: Online video or chat counselling offers the flexibility of being able to see a therapist in the comfort of your home or private space, rather than taking the time out of your busy schedule to travel to a therapists office. Online counselling is also generally more affordable than traditional face-to-face counselling, because the overhead costs to the therapist are less. In some cases, client adherence to therapy is also increased because of the ease of access to the therapy sessions.
Q: Can I use online counselling for any issue? A: Many clients have found online counselling beneficial for support with issues including mental health, relationship, addiction, self-esteem, and many more. There are several instances that online counselling would not be the most appropriate support for an individual, including, but not limited to: suicidal thoughts or intent, thoughts of harming self or others, acute psychiatric episodes requiring hospitalization.
Q: How can therapy help me? A: Therapy can provide a safe environment to explore and gain insight into past or present concerns, help to understand maladaptive patterns of thought or behaviour, and facilitate the change process. Therapy can contribute to continued personal growth and well-being and to gain new skills and a better understanding of the self and others in order to improve meaningful connections with others. Sometimes it's just helpful to just be able to talk with a professional without fear of judgement or criticism.
Q: Are there any risks involved in therapy? A: Therapy may stimulate difficult emotions, sensations, or memories, and as a result, clients may feel worse before they feel better. Therapy is a continuous and evolving process that occurs over a period of time and it is important to discuss and explore any concerns regarding changes that may occur, such as altering self-concepts or relations with others, in order to better understand the change process. You have the right to refuse particular therapeutic modalities and to withdraw consent to counselling at any time during the counselling process.
Q: Is everything we discuss confidential? A: Written and verbal information discussed within the therapy setting remains private and will not be shared with a third party without the consent of the client, except in specific situations (eg. concern for your own safety or the safety of others). Confidentiality will be discussed prior to the commencement of therapy. Talk with your therapist if you have any concerns or questions about the necessity of breaching confidentiality.
Q: Do I need a referral from my family doctor to book an appointment with you? A: No, you do not need a referral from your doctor or an allied health professional to book an appointment with me.
Q: Are you a CVAP (Crime Victim Assistance Program) Approved Counsellor? A: Yes. Please refer to the BC Government website page for more information on eligibility for this program.
Q: What if I'm late for my scheduled appointment? A: Clients arriving more than 15 minutes late for their scheduled appointment will be considered to have missed their appointment and a no-show fee equaling the full session amount will be charged.
Q: What is your cancellation policy? A: One full business day must be given for the cancellation of appointments, otherwise, the full session fee will be charged. Please notify me as soon as possible to change or cancel your appointment.
Q: How old do I need to be to access counselling with Heather LeGuilloux, RCC? A: You must be at least 18 years of age to legally consent to counselling. If you are under 18 years of age, a parent or guardian must provide consent.
Q: Are services offered during clinical counseling covered by BC Medical or extended health plans? A: At the moment, BC's provincial health care plan (MSP) does not cover the cost of counselling. Please check with your extended health care plans to inquire if they will reimburse the services of a Registered Clinical Counsellor (RCC). If you have coverage, you will be able to submit a receipt to your extended health care for reimbursement.